Loyalty Program
The Qalexagrand Lodge Points programme rewards guests who return often and engage fully - across the gaming floor, the dining rooms, the fitness centre, and the hotel accommodations. Points accumulate at every touchpoint and convert to real value without blackout periods or minimum-stay restrictions that make other programmes frustrating. Designed for the guest who is already living at pace, the programme removes friction rather than adding it.
Earn Across Every Touchpoint
Lodge Points accumulate on hotel room charges, dining at both Ironveld and Canopy & Fork, fitness coaching sessions, and event space bookings - not just on the gaming floor.
No Blackout Dates
Redemptions apply year-round - including peak Edmonton Oilers playoff weekends, the K-Days festival period, and every holiday week - because restrictions disappear when you reach Gold tier.
Instant Status Recognition
Your tier status appears on file at check-in, the host desk, and both restaurant reservation systems - meaning the team knows who you are and what you value before you say a word.
Birthday and Milestone Bonuses
Members receive a double-points week on their birthday month and a one-time 5,000-point milestone bonus at each tier upgrade - credited automatically, no claim form required.
Partner Earn Network
Lodge Points also accumulate when members book activities through our River Valley Concierge Desk, including fat-tire bike rentals, guided trail runs, and winter ski packages in the Jasper corridor.
Platinum Concierge Priority Line
Platinum members access a dedicated phone and app line answered within 90 seconds, covering room upgrades, dining reservations, and any request that needs to move faster than standard channels allow.